FlyerTalk Forums - View Single Post - Contacting Amex Travel (including CTS, PTS, IAP) for Covid-19 changes or refunds.

Mar 12, 2020, 10:57 pm

#21

sbrower

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Join Date: May 1998

Location: Orange County, CA, USA

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Quote:

Originally Posted by Artpen100

Been on the line with them today multiple times, for hours at a time. Callback did not work. Eventually, the hold music stops and it disconnects. Chats are worthless. Their system is falling apart under the pressure.

What I am wondering is if I cannot get through and cancel the flight before it leaves on Sunday, how can I ever get get a credit back subject to the change fee, per the airline rules, which is all I want? Will I have to sue Amex?

I am trying to cancel a flight for Saturday night. It does NOT qualify for special handling, I will need to pay cancel fee. That's all fine, but I can't get through, and the Cathay Pacific website won't allow me to cancel because Amex is the agent on the reservation.

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