Apologies if this has been covered but I couldn't find it in a search...
Are they charging the fee to cancel an award ticket if the cancellation was made by the airline? Earlier today when I went to cancel my flight online (that has already been cancelled by LH), it said I may have a $125 fee. I was hoping if I waited a bit they would update their system to waive the fee. They did update their system, but to indicate the fee could now be $150. Right now the call center wait time is over 2 hours so I was hoping someone here could shed some light. Thanks!