Been on the line with them today multiple times, for hours at a time. Callback did not work. Eventually, the hold music stops and it disconnects. Chats are worthless. Their system is falling apart under the pressure.
What I am wondering is if I cannot get through and cancel the flight before it leaves on Sunday, how can I ever get get a credit back subject to the change fee, per the airline rules, which is all I want? Will I have to sue Amex?