Originally Posted by tlbokc

This morning Thursday, March 12, 2020, Princess Cruises announced they were cancelling my cruise out of Los Angeles scheduled for March 13, 2020.


I had pre-paid for one night at the Hampton Inn Los Angeles/Carson location # Confirmatoin #82751XXX

As soon as I received the noticed I called the hotel to ask for a ONE TIME COURTESY CANCELLATION REFUND ($153.14) DUR TO THE CORONA VIRUS CANCELLATION of my Princess Cruise out of Los Angeles a few minutes ago (Thursday morning, March 12) for our sailing on Friday, March 13. I had a “advance pay” room Thursday night (March 12).

I WAS DENIED A ONE-TIME COURTESY CANCELLATION REFUND! They responded they would have done it if I had cancelled 24 hours in advance. (How/why would I cancel 24 hours in advance when I just received cruise cancellation due to the corona virus..)

Hilton will get my $150 dollars, but Marriott will get all my future business for myself and my company employees unless they hilton makes this right.

As a long time DIAMOND MEMBER, I have no understanding as to why this would be a problem receiving this ONE TIME "CORONA VIRUS" EXCEPTION.