Originally Posted by
Winniesbestfriend
well this is a lie, I asked the Hilton chat to cancel a non-refundable rate in London and they refused. They offered to change the date if I paid 50$ extra for costs!
My apologies for the inconvenience. If you would like to send me the details (Honors account number, confirmation number, etc.) via Private Message here at Flyertalk, I would be pleased to ask customer service to take another look.
Best regards,
William R. Sanders