Originally Posted by
Hilton Honors Ambassador
I am told that the policy for existing bookings applies to all bookings regardless of region
up to 24 hours before your scheduled arrival.
The call to action says to contact customer service:
"If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team."
Given the generosity of the policy, I would expect that wait/response times might be longer than normal.
Best regards,
William R. Sanders
Thanks. It's good to see Hilton stepping up and doing the right thing. It helps relieve some of the stress that I can cancel my reservation that has a two week policy when I have no idea what the situation is going to be like in two weeks.