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Thread: Delta Extensive Hold Times during COVID-19 (consolidated thread)
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Old Mar 12, 2020, 10:42 am
  #57  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DL should deal with the people who scream the loudest into the phone while on hold. Has to be some technology to monitor and create a metric.
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