FlyerTalk Forums - View Single Post - Hilton’s Response to Novel Coronavirus (COVID-19) [updated in post #146]
Thread: Hilton’s Response to Novel Coronavirus (COVID-19) [updated in post #146]
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Old Mar 12, 2020 | 10:34 am
  #11  
Hilton Honors Ambassador
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Originally Posted by Cledaybuck
That's how I read it, although it would be nice to have some confirmation from [MENTION=69451]Hiltonhonorsambassador[/MENTION]. I wonder if this will be able to be accomplished online for advanced purchase or cancellations past the normal cancellation deadline but more than 24 hours.
I am told that the policy for existing bookings applies to all bookings regardless of region up to 24 hours before your scheduled arrival.

The call to action says to contact customer service:

"If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team."

Given the generosity of the policy, I would expect that wait/response times might be longer than normal.

Best regards,

William R. Sanders
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