Originally Posted by
Mr. Tickets
Yeah, if they had a desk for non Corona Virus issues and it was easy to get through, everyone would just call that number, no matter what their issue. As it is, I am sure that a lot of Platinums and Diamonds call in for friends or family members (not traveling with them) to make or change reservations. Delta can't very well say no.
Must be a lot of people calling for friends and family as I just got a 2+ hour hold time message as a DM calling in.