Originally Posted by
dcstudent
Had a colleague (Gold) call in this morning (about 8am Eastern) and got a message that the wait was 51 hours to reach an agent!
I called PL line this morning at around 9:15 - on hold for ~20 minutes, done in 25.
Meanwhile, I have been waiting for 3 hrs for AMEX Global Bus Travel to call me back confirming changes I requested them to make to a ticket they control.
Also, waiting 2+ hrs now for twitter to confirm a RUC request (should have done this when I was on the phone with PL line but totally forgot)