Originally Posted by
cbagent
Duty manager must have used their discretion as refund is not part of the official policy . Good result for you
.
Your status probably helped.
What are you talking about? A flight cancellation without a rescheduling option for nearly a month would lead to a refund via virtually any airline’s CoC.
In fact the customer can choose to rebook or refund. Depending on the airline, fare rules, and waiver updates as this India news reverberates, passengers could decide which option they want even after initially scheduled flight departure.