Originally Posted by
Adelphos
I booked two flights through AMEX travel, two and from Italy, scheduled next week. I am assuming these flights have been, or will be cancelled. However I have not received communication from Amex to that effect. I have tried to call multiple times - each time, I have been on hold until the call was disconnected on the other end. Have they been responsive recently?
I had to cancel three hotel reservations -- two in Italy. Two I could cancel online, but the third was rejected online, prompting me to call the Plat Travel line. It bounced me to regular travel for some reason, and once the agent saw I was Plat, she had to transfer me. Whole thing took about 15 minutes. A bit annoying, but I understand that they must be deluged in calls right now.