Originally Posted by
travelina
Did they cancel their international trip online or over the phone? When calling I am told it is a voucher for full amount but online I see it gives the option to REQUEST REFUND however it states "subject to audit".
My mother called Delta and they offered a full refund to them. She called me today on speaker with my dad confirming in the background that the receipt shows it is going back on their credit card. Of course, I will report back.