Originally Posted by MAXII

Purchased AS Mileage tickets January for a May trip SEA-HNL. Underlying health issues & age so decided hubby & I were definitely not going.

Tweeted AS asking for consideration of extending the waiver. Within 15 minutes, our tickets were cancelled, refund of fees/taxes to our credit card & miles redeposited back to the account as a "one time courtesy". Miles appeared straight away and advised refund may take a week.

Very impressed, wasn't expecting anything and was going to cancel last minute as necessary.