Hey guys, hoping anyone is able to offer advice for my issue.
Me and my friend were booking tickets simultaneously (from different cities in Italy) however despite selecting both segments as Business Promo, he got his return flights issued in Economy.
At the time of booking, Economy fare was different and we even managed to make screenshots of Business Promo fares that sum up to the total price we paid.
Any advice on what could we do and how to prove that we have indeed booked all segments in business? Maybe anyone had similar case before..
Thank you!