Originally Posted by
jamesinclair
The American public sees the auto industry in a lot more favorable light than the airline industry. There was a lot more support for saving "American Made" cars than there probably is to save an industry that has repeatedly screwed over the customer at every turn.
Maybe the bad-will generated by a decade of baggage fees, minimal seat pitch, and poor customer service will be coming home to roost?
I pretty much agree with you on all of your points. UA have been in the news for all of the wrong reasons over the years. I think the time has come where the consumer may be in the driver's seat. This is an opportunity for another carrier to step up and earn the goodwill of the American public. I really don't feel sorry for UA if it finds itself in a difficult financial situation.