Originally Posted by
HIFlya
Anyone cancel their itinerary with a companion certificate due to a schedule change? What happens to the companion certificate if you do that? I have an itinerary that had a 2+ hour schedule change on my flight in 06/01/2020 so I thought I decided to explore the possibility of cancelling the flight, taking the wallet funds, and then rebooking (especially with waiving of cancellation fees and the costs dropping). I called Alaska on Saturday, was told they could call me back in 3 hours so left my number. I got a call back from a very friendly CSR, and I asked my question regarding whether cancelling an itinerary that had a 2 hour + schedule that had a companion pass would end up forfeiting my companion pass. The CSR said no, but they would not re-issue me the companion pass, but they would give me back credit in my travel wallet for the companion pass instead. I wasn't quite sure what she meant, but was is my interpretation correct that she was going to match the full amount I paid on my regular ticket in wallet funds and deposit that in lieu of the companion pass?
Oh and an epilogue to the story, on Sunday, I got a notification email for another schedule change on the flight, and it moved it ahead 25 minutes so now it is no longer outside of 2+ hours from when I booked! haha.
They aren’t going to give you more money than you paid. Meaning they are not going to give you the cost of the full price ticket x 2 if that’s what you are thinking. They will give you back 100% of what you paid, including the $99 plus taxes for the companion’s ticket, into your wallet and yes, you will forfeit the companion code if you outright cancel for a refund. A better option is to change the tickets to someplace else that you want to go. Changing preserves the companion code. Not sure about having the ticket numbers emailed to you for future use (that may preserve it?) rather than depositing the funds to your wallet. But definitely outright cancelling will forfeit the code.