Originally Posted by Cofyknsult

Whatever BA policy may be and with whatever motive, irrespective of what general circumstances may be,endangering passenger health through negligence, when it can be demonstrated, is punishable by law and reparations will be due.

Compare BA's intransigent policy to that of the many airlines which see a little further ahead and court passenger good will by being reasonably accomodating. Add to this that airlines' fortunes have never been dependent on change fees (and this thread is not about cancellations or refunds which are not the topic), and BA's policy appears to be extremely short sighted. especially taking into account the cost of the unavoidable claims which will follow.

The major factor in court, I predict, will be the total lack of link between the risk to passengers and the booking date, exposing BA's policy of choosing the arbitrary date of March 2 or 3 to waive charges for changes as being nothing but a greedy marketing ploy. Airlines such as Delta or Southwest have understood this perfectly.