Originally Posted by checkerboard

Hi,

Just before my CSR annual fee came due, I cleared out my UR account using points for a British Airways flight, paying a small difference in cash.

Subsequent to making this booking, I downgraded my CSR to a CSP, to avail of the lower annual fee.

Now, due to fast-evolving travel restrictions, it seems at least possible (indeed, likely) that my trip will be cancelled, and British Airways will refund my ticket to me. Had this been a simple cash booking, it would be straightforward. However, since I mostly "paid" for the booking with UR points (at the preferential CSR rate of 1.5 cents per point) - what sort of a refund should I expect to receive from Chase for the points portion of my ticket? The same number of points I paid? A statement credit for the full "cash" value of the ticket?

How does this work in circumstances like mine?

Thanks for any insights...