Thanks for the replies. We're not in a waiver zone (yet) and am pretty much done with Chase, although they're very nice. I don't think anyone in the travel industry is really capable of dealing with this entire situation, but having to deal with a third party is even more frustrating than usual. We had three different answers from Chase before getting at "we'll email you" and then, after no email came in, I spent two hours on the phone with them (while they were on hold with SQ.).

Can anyone relate a past experience doing a no-show on SQ and how logistically it works?