I recently posted in FT that my experience over the past 4 years has been 100% of my stays were posted and I was very happy/lucky that I did not have to follow up with missing stay requests. However, a recent experience has me frustrated. A stay at the Wailea Marriott at the end of June still has not posted to my account properly, over 2 months later. Here is what I have done so far:

The Details: 8 night stay at Wailea Marriott…. 2 rooms for 7 nights apiece on awards stay. One extra night…two rooms at paid rate. Total amount of incidentals and room charges were $2700.

What I expected to post….one night credit and “approximately” 35,000 points (2700 x 10 x 1.25 (gold bonus).

This is what I received:

-Waited 3 weeks after the stay to check for a posting….nothing.

-Faxed in the missing stay request and copies of the bill

-“Wailea Marriott” then shows up on the account line item with zero nights and zero points

-Two weeks later…nothing

-Call to Marriott….”we never got the fax”

-Re-Fax to Marriott that day…wait two more weeks…nothing

-Call to Marriott….speak to rep. “can’t find your fax”…I get a name

-Re-fax to that specific person…”she will fix it for me”.

-Rep called me back to say she got the fax details…sounds good to me

-1 week later…no points or nights

-Call to Marriott…..speak to my rep…”will post on Friday” (this was a Thursday)

-It is now the following Wednesday….still no points or nights…

I have spoken to this rep directly 4 times regarding this problem obviously not getting any help.

What should I do next?