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Thread: GoToGate Cancellation Policy (or Non-Policy?)
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Old Mar 6, 2020 | 8:19 am
  #6  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by SK AAR
This has been reported many times in here that an OTA will refuse to apply the 24hr cancellation policy (despite that the airline will allow it) and I have experienced it myself too. This is one of the many disadvantages of booking with an OTA rather than with airline directly. I doubt you will get very far with this CC dispute - you are subject to the terms of the OTA rather than the airline.
Not that it makes the case for the use of an OTA, but in this case, the OTA specifically adopts the carrier's cancellation policy and does not impose its own.

The broader point is well-taken. Do not use OTA's, do not use OTA's, and do not use OTA's.
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