Originally Posted by
oldchinahand
The above post is nonsense.
GDPR is an EU regulation.
Cathay Pacific is not an EU based airline thus any impact on CX would always be minor
GDPR applies to any personal data if that person lives in the EU, and that person doesn't even need to be a EU citizen. For example in this case alone it involves personal details of more than 100k UK residents so I would not say the impact of GDPR on CX is minor.