FlyerTalk Forums - View Single Post - Attempted to change award ticket online - maybe not in limbo?
Old Mar 5, 2020, 8:44 pm
  #6  
RobOnLI
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Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
Originally Posted by onthesam
Hah -- thanks for the optimism ! Actually, when @jsloan says something is a bad sign, I respect that. Thanks for chiming in.

If your theory is correct it sounds like LX may have dropped my ticket and reservation prior to my call this evening as the agent insisted neither pax had a confirmed seat on LX, a story which jives with the inventory available at the time I called. After some light banter with the agent and a few minutes of hold music, and despite a lack of visible (to me) award inventory, the agent was able to get us back on both original LH segments with two new ticket numbers issued.

Interestingly, on UA.com everything looks good, including the ability to select seats on LH, except that the 'View Receipt" button generates an eTicket Itinerary and Receipt that still shows the LX flights, but now with the new ticket numbers.
When I pull the record up on LH, it shows both the LH and LX flights...
The last part you can definitely ignore. Once a reservation shows up on United it usually sticks with the old receipt/ticket. If you're super worried you can call United and ask them to email you a copy of the latest ticket associated with your PNR. They will do so and they'll also be able to confirm if the segment show "HK" or "OK" status. The fact the online receipt is pulling up old flights is actually not a big cause for concern so long as you were already emailed the new tickets and they are new ticket #s with the correct flights.

-RM
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