Hi,

I need some advice regarding a complaint with TAP that has not been fruitful up until now.


On July 2019 our flight from DC to Lisbon was delayed in 24 hours (original flight canceled, we were sent home and they booked us on a later flight)

A complaint letter to TAP with an attempt to exercise EC261 got a response that claims that the cancellation was due to an "unexpected safety issue"


when asked to receive information about this safety issue, TAP responded that i should take their email response as an official response and that is it.


Two friends of ours that were with us on the same flight both received the requested 600Euro compensation, one on his own and another through a service that collected 50% of their compensation.


Any advice about what am I doing wrong or how to proceed?


Thanks