Originally Posted by
Sopwith
I'm going to suggest something I've said before in the context of AC's customer service generally. It is only possible for their OTP to have been as bad as it is for as long as it has been if the executive doesn't care or actually wants it to be that way. Clearly AC thinks that improving their OTP will not significantly improve their profitability, and consistent with their general mentality, they simply don't care about the effect of this on the customers as long as we pay.
The customers might call it negligence. AC would call it good business.
I don't call it negligence. I call it something to consider when I book a flight.
If I need to be there on time, I book on Westjet. Or one of the US carriers.
There aren't too many occasions where I think " yeah, I can afford to spend seven hours hanging around the airport" and book AC for the hell of it.