FlyerTalk Forums - View Single Post - Attempted to change award ticket online - maybe not in limbo?
Old Mar 5, 2020, 1:15 pm
  #4  
jsloan
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Originally Posted by onthesam
Upon review it appears 1 ticket number changed and the other one did not.
That's a really bad sign. I can't even imagine how that would be possible, but a ticket number that hasn't changed wouldn't be valid for the new itinerary. You likely have one passenger with a ticket for the LH flights, but no reservation on them, and one with a ticket and reservation for the LX flights, but which LX might drop at any time due to the bad state of the other ticket. I would try to get this sorted out sooner, rather than later, and understand that there's a nonzero chance you'll end up on UA flights.
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