Originally Posted by
Maestro Ramen
Why do many link safety respomsibility with finantial responsibilty? I don't see a link myself.
Say that YOU failed to get enough rest (or had a wee drink too much last night) to drive to the airport, no taxis its rush hour. You responsibly decide to take another flight. You wouldn't expect BA to rebook you for free no?
How is this any different? BA failed to be on time because of an unfortunate event and they were responsible about it which is commendable. But in the end, they're still liable for the delay.
many Fters would expect BA to give them another flight quoting COC.
however, I advocate BA fulfilling their contract with you and vice versa
BA in the contract (which cons incidentally matches their legal obligation) states they will9b1) We will take all reasonable measures necessary to avoid delay in carrying you and your baggage.
9b2) These measures may, in exceptional circumstances and if necessary to prevent a flight being cancelled, include arranging for a flight to be operated:
- by another aircraft
- by another airline or
- by both.
9b3) If we:
- cancel a flight;
- delay a flight by five hours or more;
- fail to stop at your place of stopover or destination; or
- cause you to miss a connecting flight on which you hold a confirmed reservation;
you can choose one of the three remedies set out immediately below.
Remedy 1
We will carry you as soon as we can to the destination shown on your ticket on another of our scheduled services on which a seat is available in the class of service for which youhave paid the fare. If we do this, we will not charge you extra and where necessary, will extend the validity period of your ticket.
Remedy 2
We will carry you to the destination shown on your ticket in the class of service for which youhave paid the fare at a later date at your convenience and within the validity period of your ticket on another of our scheduled services on which a seat is available. If we do this, we will not charge you extra.
Remedy 3
We will give or obtain for you an involuntary fare refund.
We will give you additional assistance, such as compensation, refreshments and other care and reimbursement, if required to do so by any law which may apply. We will have no further liability to you.