Originally Posted by
SAPriorityTag
This was my understanding and has always been my experience. To push for something you're not entitled to by clear policy (but perhaps received as a one-time exception or error) screams DYKWIA and I believe you are pressing your luck here!
I don't really think calmly asking why this experience doesn't match that experience esp considering the UAInsider post in the wiki highlighting their awareness of inconsistent behavior that they're aiming to resolve is particularly over the top. (I also am not really staying awake at night worrying if a massive international corporation really, really loves me.)