• All flights to/from Beijing Capital Airport, Shanghai, Beijing Daxing, Nanjing, Guangzhou and Xi’an until the end of April 2020.
• AY102/101 flights between Helsinki and Hong Kong until the end of April 2020. We continue to operate flights AY099/100 between Helsinki and Hong Kong normally.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information so that we can reach you in a case of disruption.

You can choose from the following options if your flight is cancelled:

• Change your travel until 30 June 2020.
• We do our best to re-route you to your destination.
• You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.

We will operate our Hong Kong flights AY099/100 normally, but if you have a Finnair ticket issued before 04 March 2020 to/from Hong Kong for travel latest on 30 April 2020 you can, if you so wish:

• Change your travel until 30 June 2020.
• Cancel the booking at Manage booking and then apply for a refund.

If you wish to make changes to your flights and choose a later date for your travel, please contact Finnair Customer Service or your travel agency. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested.