FlyerTalk Forums - View Single Post - eUpgrade time to return/refund credits to account

Mar 3, 2020 | 10:58 am

#12

Pdiddly

Join Date: Oct 2019

Programs: AC

Posts: 6

Quote:

Originally Posted by FreedomIsntFree

I ran into the same issues and sent the form. After no action for one month, I called the Altitude line. The agent walked through each flight and double checked with their supervisor. The credits were then added back into my account. I think they're issues post IT Amadeus. In the past, they were added much more quickly.

I was on the Altitude line and the agent went and talked to her "Help Desk." No dice. She just sent an escalation.

I guess I will call back and tell the agent to speak with supervisor.

Thanks for the info.

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