Originally Posted by ashill

The customer tried! AA didn’t answer their phones before the FJ deadline (unclear, and mostly irrelevant, whether it was check in or boarding time). OP had two choices that were apparent: buy a new ticket from FJ or not fly that day.

And with no ticket available to use and no ability to contact AA, it’s not even clear to me that FJ did the OP a disservice. What could FJ have done without a ticket attached to the reservation?