Originally Posted by writerguyfl

When I was a hotel Night Manager arriving for work when we were oversold, the first thing I'd do was to check who was working at the Front Desk. I was always thinking: "Please let Craig be working."

Craig was like you: a Rock Star when it came to walking. He would handle the relocation process all on his own and manage to convince the guest it wasn't a bad thing. It didn't matter if the guest was paying out of pocket or if the employer was paying. He just could make anyone content about being sent to the Crowne Plaza across the street (which wasn't nearly as nice as our hotel).

I pretty much nominated him for "Employee of the Month" every month.