Pretty poor experience on 2 x 1 night stays in the past fortnight. 1 Saturday night, 1 Friday night.

THE LOUNGE - HOPELESS

With Level 4 closed for "renovations", the top-floor lounge was packed. I arrived for the evening drinks at 6:05 on Saturday, 6:20 on Friday. There was a line up of people waiting to be seated in the lounge.

I would up waiting around 10 minutes the first time before being asked "do you mind joining a shared table"? Er, of course not. That's what people do when lounges are packed - they share tables. Visit any airline lounge on the planet...

Second night I waited 15 minutes before being kindly invited to join a couple who were seated just before me. It probably would have been another 15 minutes if not for their courtesy.

They were offering people the option of waiting in the lobby lounge with limited complimentary drinks - but no food. For real?

This would be a pretty poor experience at any hotel brand. Why offer a service if you are not capable of delivering it? For a Conrad, it's just pathetic. And clearly an ongoing problem that they have failed to address.


Once actually in the lounge the food selection was poor - nothing remotely like what was offered on Level 4 during my last few stays. A handful of miserable hot dishes. The salad selection was decent, but that's about it. Highly inefficient service of non-alcoholic drinks, with staff insisting on serving you at the table when anyone with functioning limbs could easily help themselves to a soda water or soft drink.


OSCARS

Definitely gone downhill since my last stay. Service was OK, but the quality of food was poor. Miserly cuts of meat in the Sarawak pepper beef stir-fry. The steak was a disgrace.


HARD PRODUCT

Room, pool, etc all good. Staff at the pool (as noted above) very attentive and pro-active. Maybe they should sack the lounge staff and replace them with the pool attendants?


I don't know what is going on at that hotel, but somebody needs to look into the management. A fish rots from the head.