Originally Posted by
s0ssos
So accounting already took care of it and emailed me a new folio.
What struck me was how non-commital the agent was. Saying I see your point. And? Not that I'm correct, or that I should get it refunded.
Maybe that is the style there, or is it just the agent I had?
I don't know. I don't stay often at the RYH, nor have I ever had to ask them to refund anything. I can only speak in general to say that at any Fairmont hotel I've stayed at, refunds, while initiated by whoever you are dealing with (front desk, Gold agent, concierge), are always processed by accounting.