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Old Feb 27, 2020 | 12:29 am
  #132  
Dr.Dre
 
Join Date: Feb 2020
Programs: NA
Posts: 18
Originally Posted by fassy
[MENTION=10074114]Dr.Dre[/MENTION] Let us know the outcome. I bet, you won't see a dime from LH, some others favor a different ruling.
Dear neighbours.

I believe some of you could not sleep well waiting for any updates

First I have asked SOP about compensation and re-booking fees, here was the answer:
Dear Dr.Dre,
Thank you for your message.
Please allow me to clarify: We simply pointed it out to show that you did, in fact, pay to be rerouted. And your additional costs were factored into the recommendation: We recommended 2.050 GBP, which amounts to roundly four fifths of all possible claims (compensation payment according to Art. 7 regulation and reimbursement of rerouting fees: 2,400.00 EUR (~2,010.00 GBP) compensation payment and 563.34 GBP rerouting fees amounts to around 2,570.00 GBP in total. Four fifths of the total claim therefore amount to roundly 2,050.00 GBP. There are often residual doubts regarding immigration cases, as it is never possible to predict the exact decision of border police, and you yourself have mentioned border police told you that “they shall examine my documents in my presence”. We therefore recommended four fifths of all claims to take into account these residual doubts.

So I could not complain and accepted SOP recommendations.

55 min after our kid3 seen the sunlight we received a letter from SOP:
Dear Dr.Dre,
Thank you for your message dated 24 February 2020 in which you agree to our conciliation recommendation
Since both parties have agreed to the conciliation recommendation, it is now subject of a contractual agreement.
Further proceedings will now take place directly between you and the airline. The airline will contact you or directly make the payment and therefore you do not have to take any further steps. Please note that a possible financial transaction may take a few weeks.
Therefore, we consider the case as closed and thank you for the confidence you placed in the söp.

To my poor English, I understand that LH agreed with SOP. We shall just wait a couple of weeks until they contact us. I don't know if LH representatives reading this thread - the last thing to restore our belief in LH will be formal apologies for FRH event with my wife. If that happens - I would applaud to LH common sense and level of services.

Thank all of You!

PS Sorry if I quoted some of You wrongly.

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Last edited by Dr.Dre; Feb 27, 2020 at 12:34 am
Dr.Dre is offline