Originally Posted by
arlflyer
I think it's actually a great example. "Service" has to translate into something tangible that makes your life better, or else it means nothing . "Sirs" and "Ma'ams" and pretending to care about how your flight was - that's called "lip service"...and it's worthless.
It's actually annoying. Providing mediocre service while sticking a wooden "sir" on at the end of every sentence just emphasizes that staff is only paying lip service to providing quality service. The worst example of this I can recall is StR SF. But they were certainly guilty of it at RC Central Park, too.