I’ve only ever stayed at one Ritz-Carlton so far, but after high expectations of the brand based on my own reading about and being familiar with what the brand stands for, agree with @
Kacee and @
Beltway2A. I found the property [RC Doha] to be nicely [re]designed, but the service awful - lots of staff who will shower you with “sir” and linger/cling around/to you, but otherwise possess no ability to be intuitive, maintain consistent standards or take initiative. I had three staff follow me to the elevator to escort me to the club lounge upon check-in uselessly and I-don’t-really-give-a-damningly asking me how my flight was, how my day is so far and if there’s anything I need. After writing an extensive review, the GM if that property reached out asking me to e-mail him with more feedback, which I did... and he didn’t respond weeks later, let alone acknowledge anything.
I don’t need to be unnecessarily fussed over, I don’t need to be swarmed, I don’t need forced niceties and I don’t want over-promising and under-delivery. Based on this one mediocre experience, I’ve already written off Ritz-Carlton as a brand and will instead focus on St. Regis and Luxury Collection properties for when the luxury urge strikes. Will Marriott care or do anything? Based on their track record for how seriously they take complaints or criticism about their loyalty program, elite experience or brand feedback seems to be a resounding NOPE.
Sigh.
khabah