FlyerTalk Forums - View Single Post - How To Bring Ritz-Carlton Caliber Customer Service To Any Type Of Business
Thread: How To Bring Ritz-Carlton Caliber Customer Service To Any Type Of Business
View Single Post
Old Feb 26, 2020, 10:46 am
  #20  
Cledaybuck
 
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,955
Originally Posted by mctaste
People who don’t pay to stay *are* second class hotel guests. Or maybe third class. People who book through OTAs are in there somewhere too, in my experience.
Seriously? Why would anyone want to be loyal and accumulate points in a program that treats you like that?
Cledaybuck is offline  
Reply