Originally Posted by
nldogbert
Just wanted to vent my frustration - (I know that their Customer Service is most of the time bad).
As usual, having issues with miles getting credited after getting a ticket upgraded using vouchers with A3 (seat upgrade vouchers). Provided them with the original e-tickets (which shows clearly the issues paid fare and booking class).
After exchanging 4x emails sending in requested documents, the last request from them is a repeat of what I do not have, asking for a receipt which I have indicated I do not have as it was done via a coupon. Now total silence from them.
Sometimes I do think that all the red tapes within the department is just a joke and having lack of logical thinking people working behind the desk does not really help.
It is always the same pattern every time.
Cheers!
There was another member who had the same issue not far ago, the issue was that TK refused to credit the miles and when you using seat upgrade vouchers or purchasing a discounted upgrade after booking, you are upgraded to a fare bucket that does earn 0% of the miles at TK Miles&Smiles. That's why probably you would get nothing. I would have retroclaimed those miles with A3 M&B as TK would not work.