FlyerTalk Forums - View Single Post - $100 Credit On Property Credit for Aspire Card Holders

Feb 26, 2020 | 7:26 am

#11

rabilancia

Join Date: Feb 2016

Location: Loveland, CO

Programs: MileagePlus Lifetime Gold, Hilton Gold, Bonvoy Plainum Elite, IHG Platinum

Posts: 168

In full expectation of receiving the advertised American Express Aspire card $100 Property Credit, in October 2019 I booked a 4 night stay at the Waldorf Astoria Panama by first going to HiltonHonors.com/aspirecard, entering my credit card # and then proceeding with the booking. Using the website pull-down, I selected the Waldorf Astoria Panama and entered the dates of my stay (earlier this month). I was then redirected to the regular Hilton.com website to complete the booking. I checked in and out at the hotel in accordance with these dates.

Upon checking out from the hotel a few days ago, I was informed by the clerk at the front desk that the $100 credit had not been included with the reservation and the $100 credit could not be given. In spite of having accumulated nearly $300 of food and beverage charges at the hotel, I was told that I needed to contact someone else to rectify the apparent computer error/glitch.

I have been in communication with Hilton (through the website & e-mail) to see what can be done to obtain the advertised promotion. No luck so far. All I've been offered is 5,000 points.

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