FlyerTalk Forums - View Single Post - How To Bring Ritz-Carlton Caliber Customer Service To Any Type Of Business
Old Feb 26, 2020 | 6:38 am
  #14  
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I can't see R-C having much if any special brand equity with anyone under ~45 - it's just not that relevant

And for the next generation of Bonv*y loyals, they likely see better luxury options within the chain (either to spend money or points on) that actually adhere to the program T&Cs
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