FlyerTalk Forums - View Single Post - How To Bring Ritz-Carlton Caliber Customer Service To Any Type Of Business
Old Feb 25, 2020 | 8:01 pm
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Second or third class companies are ones that treat their guests as a function of their form of payment that specific day

(and the people who are burning points at RCs are likely the ones doing heavy time in legacy Marriott limited service chains actually)
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