Originally Posted by
dilanesp
An alternative story is (1) the public has correctly realized that in a world full of very good variety, availability, and quality of food in airports, airplane food on domestic flights and shorthaul international isn't very important and (2) you guys are simply wrong on the quality of United's Polaris food, which lots of people enjoy (check out the YouTube reviews of preplated Polaris food if you don't believe me). Plus many people just want to sleep on longhauls.
Except, well, the data shows this is just flat wrong. I posted this upthread, and will post it again:
https://www.flyertalk.com/forum/31993605-post150.html
I urge everyone to read this, as it is some actual market research:
https://www.jdpower.com/business/pre...sfaction-study
First Paragraph:
"
Great food—the spicier the better—plus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights."
If you have some different research, something beyond "Well I think the UA food, seats, service is great" happy to look at it....