Join Date: Aug 2014
Location: ZRH | SYD
Programs: LH HON, QF CLP1, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Dia, WoH Explorer, Marriott Plat
Posts: 1,934
A quick email to customer service, then a long wait (think weeks or more for a response) and you’ll get €100-200 (€200 seems to be for status customers) for the ongoing catering issues.
I get the admirable attitude of “sometimes stuff just happens”, but I think it’s silly not to get the cash back for no effort.
Lufthansa is tight, they wouldn’t give you cash if they didn’t think it was legally owed to you.. so the fact they’re giving it out here means you should totally take it.