Originally Posted by Mr. Chan

For those who have completed the $5K challenge for Q4 for Royal Ambassador, did IHG honor the reward? I have completed the challenge and was told the account will be upgraded before Feb 15th 2020. I explained to them I was trying to make a staycation for Valentines Day and they said they cannot upgrade my account till Feb 15th in the afternoon. It is now Feb 21st and IHG Rewards Club/Ambassador/Guest Relations all told me to be patient, they will try to contact a supervisor to follow up (with no immediate response), or it is updated by system and there is nothing they could do.

IMO the RA challenge was so poorly executed. If there cannot be any delay in the 5K spend deadline then there should not be a delay for the reward of the challenge.

Anyone else here where they were not awarded for completing the 5K challenge?

Spending 28K in pure IC spend last year with no RA renewal is one thing. Not being honored RA on time + all this follow up trouble for completing A supposedly trouble free RA challenge is a big deal