Indeed. When things dont go expected, the process to go thru is much more involved due to the booking is not made direct.

Right now I cannot fault Connexions as once I got to the right dept (and it turned out she was the same rep who booked the cruise a few weeks ago), the rep went thru the needed procedure without hiccup, In fact due to the lengthy hold when she was waiting to get thru Princess, she periodically came back to reassure me that she was still waiting for Princess to pick up the call.

Several hours later when I called Princess, the rep confirmed the request is now in the booking, but again gave me the 10 to 14 days to get a decision from legal dept spiel. There is no any other email address you can contact Princess other than [email protected] - I even checked with our regular cruise agent on that. (She is more like a friend after all the years handling our cruise bookings). I did find the email address of the headhoncho of customer relations, as well as guest relations, even the lady CEO's. I hope I dont need to escalate this but if needed I will.

Russia Consulate in Hong Kong sent me PDF docs on the current suspension - that email should be suffice as the same effect as Visa denial in my opinion. The first customer relations rep said if legal denied the request, we can appeal with documentation of Visa Denial. I said we dont even need a Visa, it is now denial of entry on specific passports / nationals, temporary in effect due to the virus... I dont even know I could find a documents... He said we did not need that for the time being, only when and if Legal denied the Itinerary Change request. That prompted me to email Russia Consulate in Hong Kong and the Consulate over there is prompt and courteous to provide the docs.