Its not that easy... Hertz in Europe also hands the damages to a company that does all Hertz/Thrifty/Dollar damages centrally. They sit somewhere in Romania and are difficult to reach. Recently I had a case where my rental was inspected by a new overzealous employee and the system automatically send me a damage report which was passed on to the central claims center. I immediately called the local office who accpeted that the scratch was not really a damage that could be charged. Since three weeks they are trying to reverse the process, but romania keeps sending me overdue notifications etc. The communication never contains the RA info, but the number of the damage report. They also don't have the CC details and want me to pay using a portal of their own.