Originally Posted by
Often1
OS itself does not provide information for intra-European infant tickets on its US website.
While it is true that OS cannot touch the ticket now, once it takes control on the day of travel, it can do anything with the ticket that it can do with an OS-issued ticket. Again, you got the right answer to the wrong question.
This is one where, as noted, one politely and without argument hangs up or asks for a supervisor who can reach the rates desk.
This advice holds for all unusual ticketing issues. They don't get better through argument or the passage of time.
Fair enough but I can't go back in time and I have angered the agent I was stuck on the phone with for 1.5hrs and now its on my permanent record.
Do I understand correctly that when they take control of the tickets the day of they can add the Lap Infant in the airport? When do they usually take control of the tickets, 24 hours before, midnight, etc?
Originally Posted by
WineCountryUA
The advice above asking about the intra-europe lap child fare rule is good. Additionally, the advice is an unusual corner case that most junior agents may not be aware of. That is outside my area of experience and if you ask the agent and they are not aware -- either call again or ask for a supervisor.
BTW, $900 is not an uncommon full fare for intra-European economy (per ExpertFlyer) -- Full Y FRA - SZG is higher than that. And IATA international rule is 10%. So the $90 is not so crazy or insane. The question is what is the right rule and the right fare to be looking at and that is probably beyond a junior agent.
There is an issue buying intra-Europe fares on an LH Group (LH, LX, OS, ...) on UA ticket stock unless connected to TATL ticket -- UA agents, for intra-Europe only segments have access to full fares. What you are quoting is a ticket on a non-UA ticket stock. Those are unfortunately not available to UA agents.
So this is a bit more complex than it might seem on the surface and this might not be the best way to go forward,
Full Y is 520 Euro via the Matrix. With fees its still works out to less than $90.
Anyways I have no choice, I have an entire months long trip booked for 6 people and they canceled a flight right in the middle of it, its actually amazing I was able to use the points set aside on a flight from a different city to the correct location and we were able to leave yet a third city to make it to the alternate airport a day early.
This is all insane. And I can't even book the infant into her own seat now because the rest of us have seats already. Insane.