Originally Posted by
QueenOfCoach
Yes, your IFE should have been in working order, and yes, you should be compensated.
However, it is well known that IFE can go down. Rather than sit through a long flight with nothing to do but read the airline magazine it's a really great idea to bring your own IFE on board with you.
I always have my iPad with Kindle books and a Sudoku puzzle book. Rarely, if ever, do I use the airplane IFE.
Bingo I never assume IFE will be there for me so I bring my own tablet and book. I understand AA isn't going to take an a/c out of service for it and the crew/GAs may not know ahead of time. 10K miles is fair and I'd be satisfied.